1. Introduction

At Book My Digs Ltd. (“we,” “us,” “our”), safeguarding your privacy is of utmost importance to us. This Privacy Policy outlines how we gather, use, disclose, and protect your information when you visit our website, bookmydigs.com.

2. Information Collection

• Personal Information: We collect personal details, including your name, email address, and phone number, which you provide voluntarily. Additionally, we may gather the names of other adult guests staying with you, as well as your accommodation preferences such as budget, duration of stay, and type of lodging. If your employer arranges bookings for you, we might collect this information from them instead.

• Automatically Collected Data: When you browse our website, we automatically collect certain data, such as your IP address, browser type, and pages viewed.

3. Purpose of Data Collection

We collect your personal information to facilitate your accommodation requests and ensure top-notch service. This includes:

• Sending you accommodation options via email

• Discussing your requirements over the phone and via email

• Processing and managing your reservation through email

We only share your personal information when you choose to proceed with a booking, providing necessary details to the property provider to assign an apartment to you and any accompanying guests. We retain your correspondence and booking details for up to six years for auditing purposes and regulatory compliance (e.g., HMRC).

If you opt in during your enquiry, we will send you marketing materials, such as our monthly newsletter featuring promotions, special offers, and discounts. Based on your preferences, we may also send additional communications occasionally.

4. Information Sharing

We share your information solely to process your reservation. Upon confirming a booking, we provide your details to the property partner, who must adhere to our stringent data privacy terms.

The property partner will receive the following information:

• Full Name

• Email Address

• Preferred Contact Number

• Names of Other Adult Guests

• Number of Guests

We do not share your personal information with other parties unless required by business transactions (e.g., sales, mergers, acquisitions), legal claims, or compliance with legal obligations. Third-party service providers (e.g., IT services) may process your data under strict data protection conditions and our instructions.

5. Call Recordings

We may record calls for training and quality assurance purposes, as part of our legitimate interest in evaluating customer service and staff performance. Not all calls are recorded, but those to our central numbers are. Recordings are not shared outside our company group and are deleted within 30 days.

6. Data Protection

We implement administrative, technical, and physical security measures to protect your personal information. However, please be aware that no method of online transmission, computer system, or wireless connection is completely secure.

7. Your Rights

You have the right to:

• Access, correct, or delete your personal information.

• Opt out of marketing communications.

• Withdraw consent at any time, although certain services may become unavailable without it.

8. Cookies and Tracking Technologies

We use cookies to enhance your website experience. You can adjust your browser settings to refuse cookies, but this may impact some website functionality.

9. Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on this page to keep you informed.

10. Contact Us

For any questions about this Privacy Policy, please contact us at:

Book My Digs Ltd.
letsdoit@bookmydigs.com
03308080155